Refund policy

 

We hope you love your Undercurrent purchase, but we understand that sometimes things don’t work out. Please review the eligibility requirements below before requesting a return or exchange.

Return window

Eligible returns and size exchanges must be requested within 30 days after the order is delivered.

Accessory returns

We accept returns for eligible accessory products. To qualify, the accessory must be:

  • Unworn, unwashed, unused, and undamaged
  • In its original condition
  • Returned with its original tags and packaging

Accessories that do not meet these requirements will not be accepted.

Socks and underwear

For hygiene reasons, all socks and underwear are final sale. They cannot be returned, refunded, or exchanged.

If an item arrives damaged, defective, or incorrect, please contact support@shopundercurrent.com with your order number and photographs of the issue so we can make it right.

Final-sale products

Products purchased at a discount of 50% or more are not eligible for refunds to the original payment method.

If the product otherwise qualifies for return under this policy, an approved refund will be issued as store credit only. Socks and underwear remain ineligible for returns, refunds, or exchanges, regardless of the discount applied.

How to request a return or exchange

Email support@shopundercurrent.com with:

  • Your order number
  • The product you wish to return or exchange
  • The reason for the request
  • The replacement size, if requesting an exchange

For damaged, defective, or incorrect products, please include photographs showing the issue.

Wait for return instructions before sending your product. Products sent without authorization may not be accepted.

Return shipping and fees

Customers are responsible for return shipping costs on ordinary accessory returns. We recommend using a trackable shipping service, as Undercurrent is not responsible for return packages lost in transit.

Original delivery charges are non-refundable. We do not charge a restocking fee.

For damaged, defective, or incorrect products, Undercurrent will cover the applicable return and replacement shipping costs.

Refunds

After an eligible return is received and inspected, we will issue the refund to the original payment method within 7 business days.

You will receive confirmation when the refund has been issued. Your bank or payment provider may require additional time for the funds to appear in your account.

If a returned product does not satisfy this policy’s eligibility requirements, we will contact you before taking further action.

Holiday returns

Eligible orders placed between November 1 and December 14 may be returned or exchanged until January 15 of the following year. All other eligibility requirements—including the final-sale exclusion—continue to apply.

Questions

For help with a return, refund, or size exchange, contact us at support@shopundercurrent.com.