Refund policy

We want you to love what you ordered from Undercurrent. If something is not right, here is how we make it right.

Return window

You can request a refund or a free size exchange within 30 days after your order is delivered.

Size exchanges

If the size is not right, we will exchange your socks for another size at no cost to you, including shipping both ways.

If your socks slip

Our socks are made to stay on. If yours slip off your heel, tell us within 30 days of delivery and we will refund them or exchange them for free, including return shipping.

Other products

Other products, such as the sleep mask, can be returned for a refund within 30 days of delivery if they are unused and in their original packaging.

Damaged, defective or incorrect items

If an item arrives damaged, defective or incorrect, email support@shopundercurrent.com with your order number and photographs of the issue. We will replace or refund it and cover the shipping.

Products bought at 50% off or more

Products purchased at a discount of 50% or more are not refunded to the original payment method. If the return otherwise qualifies, the refund is issued as store credit. Size exchanges on these products are still free.

How to request a return or exchange

Email support@shopundercurrent.com with:

Your order number
The product you wish to return or exchange
The reason for the request
The replacement size, if requesting an exchange

For damaged, defective or incorrect products, please include photographs showing the issue.

Please wait for return instructions before sending your product. Products sent without authorization may not be accepted.

Return shipping and fees

We cover return shipping for size exchanges, for socks that slip, and for damaged, defective or incorrect items. For other refunds, return shipping is paid by the customer. We recommend a trackable shipping service, as Undercurrent is not responsible for return packages lost in transit.

Original delivery charges are non-refundable. We do not charge a restocking fee.

Refunds

After an eligible return is received, we will issue the refund to the original payment method within 7 business days.

You will receive a confirmation when the refund has been issued. Your bank or payment provider may need additional time for the funds to appear in your account.

If a returned product does not meet this policy, we will contact you before taking further action.

Holiday returns

Orders placed between November 1 and December 14 may be returned or exchanged until January 15 of the following year. All other parts of this policy continue to apply.